Frequently Asked Questions
Everything you need to know about your Altuzarra experience.
What is your shipping policy for international orders?
We offer worldwide shipping via premium couriers. Delivery times vary by region, but most international orders arrive within 5–7 business days. Duties and taxes are calculated at checkout for a seamless delivery experience.
How do I initiate a return or exchange?
You may return or exchange unworn items with original tags attached within 14 days of delivery. Please visit our online Returns Portal to generate a prepaid shipping label and follow the instructions provided.
Where can I find sizing information for Altuzarra collections?
Each product page features a detailed 'Size Guide' button. Our collections typically follow European sizing; however, we provide specific measurements for bust, waist, and hip to help you find your perfect fit.
What payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital wallets like PayPal and Apple Pay. For flexible payments, we also offer Klarna in select regions.
Are your products sustainably made?
Altuzarra is committed to responsible luxury. We work with artisan communities and prioritize high-quality, natural materials to ensure longevity and reduce environmental impact throughout our supply chain.
Can I modify or cancel my order after it has been placed?
As we strive to process orders quickly, modifications or cancellations can only be made within one hour of purchase. Please contact our Customer Care team immediately for assistance.